Is your website secure? What about the ordering process?

Customer information collected on www.light-wraps.com will not be shared with third parties for any reason. Billing information (credit card numbers, etc.) is handled exclusively by PayPal, the global leader in secure online payment solutions. You may view their privacy policy here.

What are my payment options?

Payment is accepted via PayPal in the form of credit card payment or online transfer from your bank account. More information about these options is available here. Please contact Customer Service for additional information about payment options.

Do you charge sales tax?

All taxes are included in the list price of products.

When can I expect delivery of my order?

Light Wraps® are made to your order and shipping lead times may vary based on faceplate size and design, typically between 5 to 9 business days. Additionally, the UPS shipping method you select will determine delivery lead-time.

Can I expedite my order?

Please contact Customer Service for information about expediting orders. Charges may apply for this service.

Will everything ship together?

Yes, all Light Wraps®; and accessories (Dark Sky Kit, etc.) will ship together.

How much will you charge for shipping and handling?

Your total shipping & handling charges will be made available to you prior to redirection to PayPal for payment confirmation.

What are my shipping method choices?

You may select from any of the available UPS shipping methods.

Do you ship internationally?

Please contact Customer Service for information about international shipping.

Can you ship to a different address than my billing?

Yes, this is handled during the online ordering process.

Will you provide me with a delivery tracking number?

Yes, confirmation e-mail will be sent to you upon completion of your order and will include a UPS tracking number.

What is your return policy?

DPI will accept the return of defective goods up to one month past the delivery date. DPI reserves the right to refuse return of goods at our discretion. Please contact Customer Service if you would like to return or replace your order.

How do I cancel an order?

You may cancel your order up until the time of payment confirmation by simply omitting the PayPal transaction. All orders are final once PayPal confirmation is complete.

How can I change my order information?

Please contact Customer Service for assistance in modifying your order.

What is the warranty on products?

Please visit our warranty page for more information.

My company has tax-exempt status. Can you remove taxes from my order?

Yes, you can request to have taxes removed from your order by contacting Customer Service and providing us with your Sales and Use Tax Exemption Form prior to paying for your order with Pay Pal, which follows submitting your order. We will not refund taxes after payment has been received.

I lost my password and user name. How do I access my account?

You can retrieve your user name by contacting Customer Service. We will then send e-mail to the address connected to your account containing your login information.